You as the Buyer are responsible for providing a prescription (if required by your local laws) within 30 days of purchase (see terms and conditions). You can upload a copy of this by going to the Prescription Upload page found here.
How do I send you my prescription? Read More »
Depending on where your order is shipped from, it could take between 2 and 4 weeks to arrive especially if it is shipped internationally. The guideline is 10 to 15 business days, but general delays in customs may mean it will take longer. All orders are send with a tracking reference where possible.
How long will it take for my order to arrive? Read More »
Please log into your account and select ‘Orders’ from the menu to see the status of each order made.
What’s the status of my order? Read More »
Please log into your account where you will see a link to ‘Orders’. Here you will see each order and its current status. To see further details, simply click on the order number to show all the details relating to that order.
Where do I access my orders? Read More »
Please select the ‘Forgot my password’ option on the login page and follow the instructions.
I don’t remember my password Read More »
When ordering from BuyRilmenidine you are required to create an account. An account will automatically be created for you using either your email address or a combination of your first and last names as your username. You will receive an email confirming your account setup and to set your password you must go to the
How do I create an account? Read More »
You will be provided a tracking reference once your item has been shipped. You can track this online. Please note that your order will be considered delivered if either or both the tracking indicates final delivery made or 30 days has past since your order was marked shipped. We are unable to refund if either
My order hasn’t arrived Read More »
You may cancel your order at any time before it has been shipped and receive a full refund. Once your item has been sent out for delivery we are unable to cancel your order.
Can I cancel my order? Read More »
All purchases are shipped using standard post tracked service so you can monitor your package every step of the way. Occasionally we can offer a faster service for an additional charge which you can select and pay for at the time of purchasing your product. Shipping options can change at any time and without notice.
What shipping options are available? Read More »
Your order is shipped out usually within 2 or 3 business days after your order once confirmed funds have been received.
When will I receive my order? Read More »
